Delivery Information

All items are packaged in discreet, plain-looking packages with no markings or information displayed anywhere on the outside. 

All items are dispatched from our warehouse within 3 business days of purchase. Standard UK Delivery is 3-5 business days from dispatch (for international orders please see estimates on the checkout page or contact us). Please allow up to 14 days for delivery.

If ordering from outside the UK, please contact us with your location and zip code for an international shipping quote.

Returns & Cancellations

If you change your mind, you can cancel an order for a full refund as long as the item(s) purchased have not been dispatched. If items have been dispatched you can return unwanted items for a product value refund minus shipping costs. If items arrive damaged/not as described, please contact us a soon as possible so we can rectify the issue. 

If a package does not arrive within the estimated delivery time, please contact us using the Contact Form in this website or info@bluelightmedia.org.uk with your order number (this is displayed on your confirmation of order email and in the 'My Account' section of the website).

If in the unlikely event, you are unable to reach us regarding an order, an issue with your purchase or a refund request, you can also contact CCBill or Verotel directly at the following URLs

CCBill: https://support.ccbill.com/? 

Verotel: https://www.verotel.com/en/contactus.html